SMS Notifications

Requirements

Before activating SMS notifications, you need:

• Solo or Premium Plan - SMS notifications are only available for Solo and Premium plans
• Active SMS Plan - you must have an active subscription for SMS services so we can automatically send you monthly billing for sent SMS messages.

Activating SMS Notifications

1. Go to the Business Settings section in the main menu
2. Select the SMS Notifications tab
3. Click Activate SMS Notifications
4. You will be redirected to the payment gateway, where you'll enter your credit card details.
5. After completion, you'll be redirected back to Meety

SMS Notification Pricing

Review the current SMS plan price and currency in checkout before confirming activation. Messages are billed monthly based on usage.

Successful submission to the SMS gateway does not establish delivery or reading. Billing follows the activated SMS plan terms; do not assume that a later delivery failure automatically refunds the charge.

Setting Up SMS Notifications

After activating the subscription, you can set when SMS messages should be sent.

1. Go to the Marketing > Communication section
2. In the notifications list, you can select which events should trigger an SMS message. For example, if you want to send a reminder 24 hours before an appointment, find the First reminder card and click Edit
3. Enable the Send SMS Message option
4. In the preview, you can see how the SMS message will look (the appointment time is just an example)

Appointment reminders

Meety supports two reminders, each 1 to 168 hours before an appointment. The defaults are 24 hours and 1 hour. Choose email, SMS or both channels for each reminder.

The automatic SMS reminder uses fixed text. It contains the business name, appointment time and a contact phone number if configured. It has no rescheduling link; booking-management links are in the reminder email. Available changes depend on your rules. Custom SMS text belongs to marketing campaigns, which are separate from appointment reminders.

Usage Tracking

In the Settings > SMS Notifications section, you can see:

• Total Sent - total number of SMS messages sent
• Last 30 Days - number of SMS messages sent in the last 30 days

This information helps you track usage and costs.

Deactivating SMS Notifications

If you want to stop sending SMS notifications, simply turn them off in the Marketing > Communication section for each event where you enabled them.

Frequently Asked Questions

How much do SMS notifications cost?
Review the current price and currency before confirming activation of the SMS plan. Messages are billed monthly based on usage.

Can I send SMS only to some clients?
No, SMS notifications are sent automatically to all clients who have a phone number entered and for which services and events you have enabled them.

How do I change SMS message content?
SMS message content is currently automatically generated and cannot be edited. If you have a specific request, feel free to write to us at Support!

What happens if a client doesn't have a phone number?
If a client doesn't have a phone number entered, SMS is not sent. The client will still receive an email notification (if enabled).

How do I see how many SMS I sent this month?
In the Settings > SMS Notifications section, you can see the number of SMS messages sent in the last 30 days.